Not resolved
Customer service
Price Affordability
Product or Service Quality

I'd been a reasonably pleased customer with Fusemail for many years, grandfathered in on a very inexpensive plan - $24/year. I selected them for IMAP before GMail offered such services for free.

Yesterday, I discovered that the billed me $120 for this coming year. They never sent me an email informing me of a rate change (though they claim otherwise, but can provide no evidence and I can find no such email). They never sent me a bill/invoice. They never sent me a receipt. They just billed my credit card.

When I complained, they offered no apology or explanation for the missing bill and receipt. They did send me a link to cancel my service and get a partial refund, which I will be using in the next few days once I'm off their service.

Terrible way to treat a customer. Find someone better to host your email.

Reason of review: Problems with payment.

Monetary Loss: $100.

Preferred solution: Price reduction.

I liked: Cheap email hosting.

I didn't like: Customer service, Unannounced price hikes, Billing practices.

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