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They overcharged us over and over. We have so many billing issues and no now to give us answers. Days and days waiting for someone to contact us. No even responding to our emails. Let alone any technical service. We changed providers and months after they came back...
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Most Helpful
Review
#1334495 Review #1334495 is a subjective opinion of poster.
Service
Fusemail Customer Care
2.3
Details
I had previously been a customer of CudaMail before being acquired by j2/FuseMail. CudaMail had always been a reliable partner—albeit clunky at times—with decent customer service and billing support. After the migration to FuseMail, things quickly went downhill in both...
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1 comment
Anonymous
#1539767

I’ve had similar issues with their incorrect billing and with the same Barbara! We cancelled our service after 12 years.

Due to the abysmally slow response from account reps to my requests for cancellation, they tried billing me an extra month. Being a small school with tight budgets, I refused to pay for the extra month since I had given sufficient notice. They sent our $1,200 bill to collections. $1,200!

This, after almost 13 years as a loyal customer! Amazing.

Review
#1181220 Review #1181220 is a subjective opinion of poster.
Service
Fusemail Customer Care
Reason of review
Poor customer service
Preferred solution
None. I have left them for a competitor.
1.8
Details
Time as customer dates back 10+ years to company that was bought out by Electric Mail then Fuse Mail. Reasonably satisfied over the years, clunky and inconvenient webmail portal, but generally decent service and competent tech support on the few occasions needed. Three...
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Review
#1169735 Review #1169735 is a subjective opinion of poster.
Product
Fusemail File Hosting Software
Pros
  • More than 10 years of reliable service
Cons
  • Lack of technical support for problem they caused
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
Got forced to use Fusemail (Fusemail bought the antispam vendor my workplace was using). Despite huge amounts of evidence that their platform had faults. They claimed that the error was on my end. The problem was that some mails got defective when passing Fusemail, and...
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Review
#1084920 Review #1084920 is a subjective opinion of poster.
Product
Fusemail Security Software
Reason of review
Bad quality
My company's been using Fusemail for several years and i'm fed up with their lack of customer service and a product that basically fallen apart. used to OK, but within the last months has just fallen apart and I can't get a SINGLE person to return my calls. Guess we...
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Review
#771646 Review #771646 is a subjective opinion of poster.
Reason of review
Poor customer service
1.8
Details
I'd been a reasonably pleased customer with Fusemail for many years, grandfathered in on a very inexpensive plan - $24/year. I selected them for IMAP before GMail offered such services for free. Yesterday, I discovered that the billed me $120 for this coming year. ...
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Review
#552014 Review #552014 is a subjective opinion of poster.
Pros
  • Cheap email hosting
Cons
  • Customer service
  • Unannounced price hikes
  • Billing practices
Reason of review
Problems with payment
Loss
$100
Preferred solution
Price reduction
I am in the trial period of my account and I am experienced in changing MX records associated with my domain (I have 10 domains with different mail services other than the company I purchased them from). I set up the records and I can send mail but I can't receive it....
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Review
#500291 Review #500291 is a subjective opinion of poster.
Tags
  • Trial
Fusemail is not a professional or enterprise class service, do not use them. My small business has used Fusemail for 3 years. In that time we have had multiple outages and lost emails. Then on May 29 2013 their service went down again and ALL our old emails were...
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Review
#413869 Review #413869 is a subjective opinion of poster.
We were in need of an outside email service due to issues with our website's hosting provider. So I did some searching, and didn't find many that offered a basic email service at a low price (we are a small company), so I opted to go with Fusemail. Their "14 Free...
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Review
#390323 Review #390323 is a subjective opinion of poster.
Loss
$180
Tags
  • Trial

Fusemail is the worst

took down my small business web site with no warning, no money owed and no explanation other than I was not spending enough money with them, in other words, you need to buy more than one service or they do not want your business, then add to that they do not work weekends or past 5 pm. They are awful and I hope they go out of business sooner than later, NEVER DO BUSINESS WITH THEM if you are smart...the techinal support team will only call you back if you are a current customer which is immpossible since they hate their customers
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Review
#376566 Review #376566 is a subjective opinion of poster.
Loss
$15000

Contact Fusemail Customer Service

Website:
Mailing Address:
1100 Main St Ste 2330
Kansas City, MO 64105
Phone:
(877) 888-3873
All Fusemail Contacts

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Fusemail sucks

This is the worst internet company I have ever dealt with. Go elsewhere. Not worth the frustration. After poor service, no technical support, over 24 hours of straight downtime, and they lost all of my old email (the reason I was using them in the first place was archiving), They still wanted to make me give them 30 days notice. This is the worst internet company I have ever dealt with. Go elsewhere. Not worth the frustration. After poor service, no technical support, over 24 hours of straight downtime, and they lost all of my old email (the reason I was using them in the first place was archiving), They still wanted to make me give them 30 days notice.
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Review
#319346 Review #319346 is a subjective opinion of poster.